Returns & Exchanges
We stand behind the quality of our products with a 30-day money-back guarantee, subject to our fair usage policy.
30-Day Window
Return requests must be initiated within 30 days of delivery. Items must be unused, in their original packaging, with all tags attached.
Quality Guarantee
We carefully inspect all items before shipping. Any quality issues must be reported with photos within 48 hours of delivery.
Exchange Options
We offer exchanges for different sizes or colors when available. Original shipping costs are non-refundable.
Return Policy Details
Return Conditions
- •Items must be unused, unwashed, and unaltered
- •Original packaging must be intact and included
- •All tags and labels must be attached
- •Return shipping costs are the responsibility of the customer
Non-Returnable Items
- •Items marked as "Final Sale" or purchased at a discount
- •Personal care items and candles for hygiene reasons
- •Custom or personalized orders
- •Items showing signs of use or wear
Refund Process
- •Refunds are processed within 5-7 business days after inspection
- •Original shipping costs are non-refundable
- •Refunds are issued to the original payment method
- •A 15% restocking fee may apply to returns without original packaging
Important Notice
We reserve the right to deny returns that don't meet our conditions. To ensure a smooth return process, please carefully review our policy before making a purchase. All return decisions are final after our inspection process.