Frequently Asked Questions
All
Ordering & Payment
Shipping & Delivery
Products & Collections
Returns & Refunds
Product Care
How can I place an order?
What payment methods do you accept?
How can I contact your customer support?
Are your products handcrafted?
Can I cancel or modify my order?
Do you offer gift wrapping?
Can I purchase multiple items?
Is my payment information secure?
Do you offer interior design consultation?
What are your shipping rates?
How long will it take to receive my order?
How can I track my order?
Do you ship worldwide?
What shipping protection do you offer?
What if my order is delayed?
How are items packaged for shipping?
Will I receive shipping updates?
What if I'm not home for delivery?
Can I specify delivery instructions?
What types of products do you offer?
What makes your products unique?
Do you offer customization options?
What materials do you use in your products?
How do you ensure product quality?
Are your canvas prints original artwork?
What sizes are available for linen curtains?
How long do your dried flowers last?
Are your rattan accessories suitable for outdoor use?
What types of wooden furniture do you offer?
Tell me about your kitchen accessories.
What styles of lamps and lighting do you offer?
What is your return policy?
How do I initiate a return?
What is your buyer protection policy?
How long do refunds take?
Do you offer exchanges?
What if I receive a damaged item?
Do I need the original packaging to return?
Who pays for return shipping?
Can I return multiple items from one order?
What items cannot be returned?
How should I care for wooden furniture?
How do I care for linen textiles?
How should I maintain rattan accessories?
How do I care for natural & dried flowers?
How should I clean ceramic and marble items?
How do I maintain canvas paintings?
What's the best way to clean jute rugs?
How do I care for decorative lanterns?
How should I maintain linen curtains?
How do I care for handmade lights?